Shipping Policy
Shipping Policy
We ship premium fabrics worldwide to designers, boutiques, and fabric enthusiasts with multiple shipping options to meet your timeline and budget needs.
1. Shipping Methods
📦 Standard Shipping (7-15 Business Days)
- Available for most destinations worldwide
- Tracking provided for all orders
- Most cost-effective option for regular orders
✈️ Express Shipping (3-5 Business Days)
- Expedited air delivery for urgent orders
- Priority handling and faster customs clearance
- Full tracking and insurance included
🏢 Wholesale & Bulk Orders
Custom shipping quotes provided based on volume and destination
2. Shipping Rates
Shipping costs are calculated at checkout based on:
- Destination country and region
- Package weight and dimensions
- Selected shipping method
- Order value (free shipping may apply for qualifying orders)
3. Processing Time
Orders placed on weekends or holidays will be processed on the next business day.
4. Order Tracking
Once your order ships, you will receive:
- Shipping confirmation email with tracking number
- Carrier information and estimated delivery date
- Real-time tracking updates
You can track your order through the carrier's website or your Weave Source account.
5. International Shipping
💰 Customs and Duties
- International orders may be subject to customs duties, taxes, and fees
- These charges are the buyer's responsibility
- We provide all necessary customs documentation
- Customs clearance times vary by country
🌍 Restricted Countries
We ship to most countries worldwide. However, some destinations may have restrictions or require special arrangements. Contact us if you're unsure about shipping to your location.
6. Shipping Address
⚠️ Important
Please ensure your shipping address is complete and accurate. We are not responsible for delays or non-delivery due to incorrect addresses.
- Include apartment/suite numbers if applicable
- Provide a phone number for carrier contact
- Use a secure delivery location
- Address changes must be requested before shipment
7. Delivery Issues
📦 Lost or Damaged Packages
- All shipments are insured
- Report lost or damaged items within 48 hours of delivery
- We will work with the carrier to resolve issues
- Replacements or refunds will be provided for confirmed losses or damage
⏱️ Delivery Delays
While we strive for on-time delivery, delays may occur due to:
- Carrier delays or service disruptions
- Customs processing (international orders)
- Weather conditions or natural disasters
- Incorrect or incomplete shipping information
We are not responsible for carrier delays beyond our control.
8. Undeliverable Packages
If a package is returned as undeliverable due to incorrect address, refused delivery, or unclaimed package:
- You will be notified of the return
- Reshipping fees will apply for redelivery
- Refunds will be issued minus original shipping costs and restocking fees
9. Sample Shipping
Fabric samples have special shipping terms:
- Actual shipping costs apply based on destination
- Multiple samples can be combined in one shipment
- Express shipping available for urgent sample requests
See our Sample Policy for complete details
10. Wholesale Shipping
Wholesale accounts receive special shipping benefits:
- Discounted shipping rates on bulk orders
- Flexible delivery scheduling
- Multiple shipping method options (air, sea, truck)
- Dedicated logistics support
Contact Dave@weavesource.com for wholesale shipping inquiries
11. Contact Us
We typically respond within 24 hours during business days.
Questions About Shipping?
Our team is here to help with shipping quotes and delivery estimates.