Return & Refund Policy

We are committed to your satisfaction. Due to the custom cut-to-length nature of our fabric products, our return policy has specific conditions.

Please read this policy carefully before placing your order.

⚠️ Important Notice: Cut-to-Length Fabrics

All fabrics are sold by the yard/meter and are custom cut to your specified length.

Once fabric is cut, it cannot be returned or exchanged except in the following circumstances:

The fabric is defective or damaged
We shipped the wrong fabric or color
The fabric does not match the description on our website
There was an error in our cutting or fulfillment process

2. Non-Returnable Items

The following items cannot be returned or refunded:

Custom cut fabrics (unless defective or our error)
Fabrics that have been washed, altered, or used
Sale or clearance items (unless defective)
Special order or custom-dyed fabrics
Fabric samples (unless we sent the wrong sample)

3. Returnable Items

🔍 Defective or Damaged Fabrics

If you receive defective or damaged fabric, you must:

Contact us within 48 hours of delivery
Provide photos of the defect or damage
Include your order number and description of the issue
Keep the fabric in its original condition (do not cut or wash)

📦 Wrong Item Shipped

If we shipped the wrong fabric, color, or quantity:

Contact us within 48 hours of delivery
Provide photos of the item received
We will arrange for return pickup and send the correct item
All shipping costs will be covered by us

4. Return Process

Contact Us

Email with order number, photos, and issue description

Get Authorization

Receive approval and return label within 1-2 days

Ship Return

Pack securely with original packaging and tags

Get Refund

Inspection in 2-3 days, refund in 5-7 days

📧 Step 1: Contact Us

Email us at info@weavesource.com with:

Order number
Reason for return
Clear photos of the fabric and any defects
Description of the issue

5. Refund Methods

✅ Full Refund

You will receive a full refund (including original shipping) if:

The fabric is defective or damaged
We shipped the wrong item
There was an error on our part

⚡ Partial Refund

A partial refund may be issued if:

The fabric shows minor defects that don't affect usability
You agree to keep the item with a discount

🎁 Store Credit

In some cases, we may offer store credit as an alternative to refund, which can be used for future purchases.

6. Refund Timeline

💳

Credit Card

5-10 days

💰

PayPal

3-5 days

🏦

Other Methods

7-14 days

Note: Refund timing depends on your financial institution's processing time.

7. Exchanges

Due to the custom cut nature of our products, we do not offer direct exchanges. If you need a different fabric:

Request a return for the original item (if eligible)
Place a new order for the desired fabric
We will prioritize processing your new order

8. Sample Returns

Fabric samples are generally non-returnable. However, if we sent the wrong sample or a defective sample, we will send a replacement at no charge.

9. International Returns

International returns follow the same policy with these additional considerations:

Return shipping costs may apply (unless our error)
Customs duties and taxes are non-refundable
Return processing may take longer due to international shipping
Contact us before returning to arrange the most cost-effective method

10. Wholesale Returns

Wholesale accounts have special return terms:

Contact your account manager or Dave@weavesource.com
Bulk order returns are evaluated on a case-by-case basis
Different terms may apply based on your wholesale agreement

11. Quality Guarantee

✅ We stand behind the quality of our fabrics. If you receive a fabric that doesn't meet our quality standards, we will make it right through replacement or refund.

12. Color Variations

⚠️ Important

Slight color variations between screen display and actual fabric are normal and not considered defects. We recommend ordering samples before purchasing yardage to ensure color satisfaction.